What Stator is built around
Bookings on WhatsApp, physios on their phones, home visits, HMO patients and paper files. Why each part of Stator works the way it does.
We build Stator, the records system for private physiotherapy clinics in Nigeria, together with the clinics that use it. Each part of it answers something about how a clinic here runs.
Bookings start on WhatsApp
Patients here message the clinic on WhatsApp to book, and we didn't try to change that. The desk replies the way it always has, then puts the visit on the schedule: the patient, the physio, the time, and where it happens.
The schedule is the part everyone looks at, so it has to work on a phone. Each physio opens their own list for the day, and the desk sees everyone's.
Physios write notes, and the desk handles money
Physios log what they did on each visit, but they never see prices or take payments. Whoever handles the money bills the visits from the clinic's own price list.
Why split it like that? A physio's job on a visit is the patient. Keeping money with the desk means each payment is recorded by whoever took it, with a receipt number, so the owner can trust the numbers on the dashboard.
Home visits needed their own flow
Many clinics here also treat patients at home, and that brings questions a clinic visit doesn't. Did the physio get there, and when did the session start and end? Who can see the patient's address?
So a home visit has a time in, the patient's signature, a time out and the physio's signature, all on the physio's phone. The address shows only to the people who need it for that visit, and anything left open after 24 hours shows on the owner's compliance report.
HMO patients are part of a normal day
Many clinics here see HMO patients, so a bill often has two payers. Stator splits an HMO patient's invoice into what the scheme covers and what the patient owes, and the desk takes only the patient's part.
The HMO's part becomes a claim, and the claims page shows what each HMO still owes the clinic.
Paper files don't have to move
Many clinics keep paper files, and copying years of them into a new system before you start is a big job. With Stator, the paper stays where it is. Each patient goes in the first time they're booked, and the physio writes a short history in their first note.
If your clinic works differently from any of this, we'd like to see how. Book a walkthrough and show us.